Quick Summary Customer experience design (CX design) is the practice of intentionally shaping how a customer feels across every interaction they have with a business, not just inside a product, but across marketing, sales, support, billing, and beyond. It’s broader than UX design, which focuses specifically on digital product interactions.…

Quick Summary UX design (user experience design) is the process of designing how a person feels and behaves while using a product, a website, app, or software platform. It covers research, structure, usability, and interaction, not just visuals. UX is often confused with UI (user interface) design, but UI is…